At ResumeBuilderIQ, we strive to provide the highest-quality resume-building experience through our AI-powered platform. Since our services are entirely digital and accessible immediately after purchase, we’ve outlined the following refund policy to ensure fairness and transparency.

1. Free Access Before Purchase

Many of our features are available for free so you can try ResumeBuilderIQ before deciding to upgrade. We encourage you to explore the platform and test resume creation before committing to a paid subscription.

2. Digital Product Policy

Because our services involve instant access to AI-generated content, resume templates, and downloadable documents, all purchases are considered final. We do not offer returns on digital products once they have been accessed or downloaded.

3. Refund Eligibility

Refunds may be issued under the following limited conditions:

  • Duplicate Charges: If you were charged more than once for the same service.
  • Technical Issues: If a verified technical issue on our end prevented access to your paid features and we are unable to resolve it within a reasonable timeframe.
  • Unauthorized Transactions: If your account was used without your permission and the issue is reported promptly.

If your situation meets any of the above criteria, please contact our support team within 7 days of the charge.

4. How to Request a Refund

To request a refund, please email us at support@resumebuilderiq.com with the following information:

  • Full name and email address used for purchase
  • Date of transaction
  • Description of the issue
  • Any relevant screenshots or payment receipts

Our support team will review your request and respond within 3–5 business days.

5. Subscription Cancellations

You can cancel your subscription at any time to avoid future billing. However, cancellations do not automatically trigger a refund unless the eligibility criteria above are met. Upon cancellation, you will retain access to your premium features until the end of your current billing cycle.

6. Chargebacks

We encourage users to contact us first to resolve any issues. Unauthorized chargebacks or disputes without first reaching out to our team may result in account suspension.